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As an ode to Scott Hanselman's (now outdated) definitive tool list, here's a few random tools (and now books/podcasts) I've found to be surprisingly useful.
Allows you to drag-n-drop messages directly from Outlook into web applications (like JIRA). This way you can avoid manually saving the msg to your desktop, then having to browse --> upload to add the file into JIRA.
After a hard drive loss I started using this. Not a big name but my favorite backup tool, very configurable.
Replacement for PrintScreen key/operation. Perform quick cropping and highlighting on the fly
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